Our disability customers want to know how their claims experience compare to other disability carriers. Up until recently, while this information was available, it did not adjust for the differences in the mix of business written by each of the carriers and therefore could be very misleading. To address this problem. Claim Analytics developed a benchmarking methodology using predictive modeling to normalize for differences in mix of business between carriers and therefore produce an apples to apples comparison of how carriers are managing their book of claims.
We have now successfully carried out several studies in the US and Canada.