The Management of Complex Claims

Raymond Rupert MD, MBA

It is important to understand what complexity is because the type of problem will define how it should be managed. Next, there must be a system in place to identify complex claims. And then a unique management methodology should be employed. The "best practices" management of complex problems requires a fully integrated ecosystem. This will be illustrated with case studies.

How will your Claims department look like in the future?

Marie-Julie Allaire M Sc. Psy

In a constantly evolving environment, where technology solutions are rapidly emerging and consumer expectations are shifting, we need to rethink and redesign our approaches to best serve the customer of the future.

A Look at Social Security Disability Insurance Trends

David Doeren MBA

The current Social Security Disability Insurance (SSDI) environment features all-time high waiting times and backlogs. How bad is it? What can you do about it? Our presentation will provide facts and figures outlining the SSDI reality of today and some insight as to we are seeing on the front lines, and what could be on the horizon.

Best Practices in Claim Scoring

Barry Senensky FSA, FCIA

What scores are available? How are companies using claim scores? We will cover best practices, recommendations and share where we see claim scoring going in the future.